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Where is the appointment & how do I get there?

Westside Private Hospital is a Monserrat Hospital, located at 32 Morrow Street, Taringa. Patients have access to 3 hours of free parking. The hospital is conveniently situated between Taringa train station and multiple bus stop options along Moggill Road/ Morrow Street.

How long will my appointment last?

We will provide each child and family with the appropriate amount of time that their condition requires. A guide to appointment time duration is listed below: Initial scheduled appointment 50 minutes to 1 hour (please arrive 10 minutes early) Subsequent follow-up appointment may be 15 -30 minutes.

What should I do if my child is unwell on the day of the appointment?

Please contact us on (07) 3181 5643, at Monserrat Private Hospital. as early as possible in the day to discuss making another appointment. If it is a completely new medical issue, another referral from your general practitioner is required.

What if I am running late for the appointment?

We understand that life happens – so getting out the door with kids can be difficult! If you are running late, please ring on (07) 3181 5643 and let us know as soon as possible so we can make arrangements to see your child, either on the same day at the same time, or alternatively a different time or different day.

What happens if I miss my appointment?

We can only keep our fees competitive by ensuring every patient attends their booked appointment. You will be reminded of the appointments by SMS and/or e-mail but if you need to cancel or reschedule your appointment, please let us know as soon as possible. A non-attendance fee may be charged if you don’t let us know that you need to cancel your child’s appointment. If you fail to attend two consecutive appointments, you will be discharged back to the care of the referring doctor.

Will the doctor be running late?

You will be advised of any long waits at the time of check-in at the Level 3 Consulting suites. We endeavour to ensure patients and their families are not kept waiting, however the unpredictability of providing healthcare can mean sometimes the doctor may run over time. If patients attend the appointment on time, every patient will be given their allocated clinical time required to ensure a high quality of care is provided.

I have other children. Can I bring them with me to my child's appointment?

Yes. If you can, please bring a friend or relative with you to help mind other children while you are in the appointment with your child, to ensure adequate time and attention can be given. We understand that sometimes this is not possible, so your other children are welcome to join you in the consult room if needed.